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Crane Scoop Marketing Award at Mitel Channel Forum |
13/10/06 |
Crane picked up the award for “Best Distributor Channel Marketing Programme in EMEA” at Mitel’s VIP Channel Forum held at the Atalaya Park Golf Hotel and Resort in Estepo... Read More |
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Avaya & Siemens Performance is Weak say Frost & Sullivan |
13/10/06 |
| Shomik Banerjee, Industry Analyst for Enterprise Communications at Frost & Sullivan has described the half year performances of Avaya and Siemens as weak in his analysis ... Read More |
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Thus to supply NGN to 450 Swinton sites across the UK |
13/10/06 |
| Thus is set to provide a Next-Generation Network (NGN) to Swinton Group Limited, one of the UK's biggest high street insurance chains. Under the terms of the contract, wo... Read More |
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Redstone Tie up with Numero |
13/10/06 |
| Redstone Converged Solutions has announced a new partnership with numéro, the specialist customer response solutions company saying the new partnership is key in reinforc... Read More |
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Charterhouse Bags Siemens Head of Sales |
13/10/06 |
| Leon Mangan has joined London based reseller Charterhouse plc as Sales Director following a seven year spell at Siemens where he was head of UK Territory Sales – the vend... Read More |
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Openreach to Bring in Young Blood |
13/10/06 |
| More than 400 apprentices are to be recruited across the country by Openreach, a division of BT, in the largest apprenticeship drive in the UK telecoms industry.
Budd... Read More |
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European ICT market growing by a comfortable three percent in 2006 |
13/10/06 |
| The market for information technology and telecommunications (ICT) will grow this year in the EU by 3.1 percent, to € 644 billion, according to the European Information... Read More |
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Cisco: IP Contact Centres Meet the Three Market Trends |
13/10/06 |
| Ian Sherring, Unified Communications Specialist, Cisco Systems UK&I says IP-based contact centres address the three main trends in customer interaction, being contact cen... Read More |
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‘Spam Buster’ System Unleashed By BT |
13/10/06 |
| BT is taking a pioneering role in the global battle against spam by implementing the world’s first fully-automated ‘spam buster’ system to track down and tackle professio... Read More |
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Mitel: Promote Applications that Reflect Customer Evolution or Miss Out |
13/10/06 |
| Cath Knight, Solutions Marketing Manager, Mitel says UK businesses are increasingly turning to contact centres in order to improve customer service and business processes... Read More |
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Convergence Summit heads north |
12/10/06 |
| Comms Business is pleased to announce that The Convergence Summit will travel to Manchester in addition to running at Sandown Park in the autumn. In an industry first, a... Read More |
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Alcatel Unveil Eye Box Distributor at Convergence Summit |
12/10/06 |
| At Convergence Summit 2006, Alcatel announced that it has signed a new distribution agreement with specialist IT distributor Eye-box Centre. The partnership will see Eye... Read More |
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New Three Tier Program from Teleware to Grow Hosted Business |
12/10/06 |
| Teleware has announced a major restructuring of its channel programme that will move away from a single tier approach to allow its 120 partners to achieve accreditation a... Read More |
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Global Crossing Acquires Fibernet |
12/10/06 |
| Global Crossing Limited has announced that its subsidiary, GC Acquisitions UK Limited has formally acquired Fibernet Group Plc. GC Acquisitions UK will pay Fibernet shar... Read More |
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Thus Respond to C&W NGN Announcement |
12/10/06 |
| Network operator Thus has responded to yesterdays’ announcement by rival Cable & wireless that C&W had compled its new IP-based network in the UK. Thus say that while th... Read More |
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Redstone go top of the Class |
12/10/06 |
| Redstone’s Managed Solutions division has been awarded a three year contract with exam boards from England, Wales and N.Ireland expected to generate revenues in the regio... Read More |
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Centric Telecom Launches Business Applications |
12/10/06 |
| Centric Telecom has launched of a suite of business applications as a hosted service offering, complementing their existing VoIP service. The solution combines the functi... Read More |
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Don't Blame the Technology |
12/10/06 |
| Nick Applegarth, EMEA Managing Director at Envox says you don’t have to search far to find someone with a beef about contact centres.
“Call waiting times, labyrinthin... Read More |
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Better Call Centre Practice Can be Influenced by Technology Available |
12/10/06 |
| Marketing Manager at ICON Ray Pitchforth says technology has never been the parent of best practice; its role has been and will remain that of enabler of the processes ma... Read More |
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40% Customer Switch for Better Service |
12/10/06 |
| Speaking to Comms Business Magazine, David Noone, Head of Solution Engineering, Intervoice says that with consumers spending on average more than 10 hours a year sorting ... Read More |
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Ofcom: Light Touch or no Touch? |
12/10/06 |
| Alan Sawyer, Sales and Marketing Director of Reality Telecom is questioning the wisdom of a light touch – and sometimes no touch - by Ofcom when it comes to IP telephony.... Read More |
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Nessco Race Day at Silverstone |
11/10/06 |
| Nessco INS recently held their annual Mitel Reseller Awards Day at Silverstone Race Circuit. The format of the day began with a morning overview and update of Mitel solut... Read More |
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CMA Members Worry over NGNs |
11/10/06 |
| David Brunnen, Leader of the Network Services Group, Communications Management Association (CMA) has told Comms Business Magazine that at the CMA’s annual conference memb... Read More |
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Service More Important than Price say UK Business |
11/10/06 |
| UK Businesses Demand Better Customer Service More Than Pricing From Telecoms Suppliers, warns Yankee Group
Customer service really is King for UK SMEs particularly whe... Read More |
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3Com Delivers Unified Switch for SMEs |
11/10/06 |
| 3Com Corporation has announced what they claim is the industry’s first unified switch for small and medium businesses (SMBs) that converges wired and wireless networking ... Read More |
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Russell joins Reality |
11/10/06 |
| Reality Telecom has strengthened its channel presence by appointing Anna Russell as the Channel Manager for its new, flagship telephony system, Call Navigator IP™. In her... Read More |
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Unicom Launches Number Translation Services |
11/10/06 |
| Small business specialist telecoms provider Unicom has launched a series of Number Translation Services (NTS).
Unicom say their 0800 and 0808, 0845, and 0870 product... Read More |
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VComm Offer VoIP Readiness Service |
11/10/06 |
| Are your customer's LAN's and WAN's VoIP ready?
Due, they say, to massive partner demand, distributor VCOMM and Viola Networks have launched Netassess, a suite of pro... Read More |
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Cisco Enhance Unified Communications System for SMEs |
11/10/06 |
| Cisco has announced enhancements to their Unified Communications suite of voice, data and video products specifically intended for small and medium-sized businesses.
A... Read More |
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Convergence Summit reaches new heights |
11/10/06 |
| Day one (Tuesday 10th October) of the Convergence Summit at Sandown Park, Esher was a massive success with more visitors attending in one day than ever achieved over the ... Read More |
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TeleWare Enhances Range of Hosted and On-Premise Applications |
11/10/06 |
| TeleWare, the provider of intelligent business communication applications for hosted and on-premise solutions for businesses and service providers, today announced the av... Read More |
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Call Navigator Goes IP |
11/10/06 |
| Reality Telecom has launched an IP-enabled version of its Call Navigator IP, a phone service for businesses which is centrally managed and maintained by Reality Telecom, ... Read More |
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Ready for Business: Cable & Wireless Next Generation Network |
11/10/06 |
| Cable & Wireless has completed the rollout of its Next Generation Network (NGN), it was announced today saying it is the first and largest UK national NGN and is up and r... Read More |
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CommSoft Announce Merger With US Software Company |
10/10/06 |
| CommSoft announce new partnership at the Convergence Summit
Anthony Church of CommSoft has revealed that his company CommSoft (Europe) Ltd is to merge with US develop... Read More |
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BT Introduces Business Triple Play |
10/10/06 |
| According to BT, for the first time in the UK, businesses can save time, money and hassle by combining their landline, mobile and broadband services into one package.
... Read More |
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VegaStream Introduces Europa IP Gateway |
10/10/06 |
| VegaStream, the industry leading developer of reliable, cost effective and easy to use VoIP gateways has today announced a new addition to its IP gateway portfolio, the V... Read More |
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No Answer From Telcos' Customer Service |
10/10/06 |
| Telecoms companies' bad customer service has just got worse, according to research published by eService provider Transversal. If customers cannot find the answers on tel... Read More |
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New Partner Program from Plantronics |
10/10/06 |
| Plantronics has unveiled its new partner programme for Resellers and Accredited Resellers offering marketing support, funds, sales incentives and training. ‘Connect’ is d... Read More |
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WLTM: Kirk is Seeking Wi-Fi Voice Resellers |
10/10/06 |
| In response to increasing demand for wireless voice solutions, KIRK telecom, a SpectraLink company, is seeking to substantially increase its number of channel partners ac... Read More |
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Cisco Silver for Networks First |
10/10/06 |
| Network support services specialist, Networks First, has announced it has been accredited as a Cisco Silver Partner for a third consecutive year. The company is one of o... Read More |
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Westcon Group Launch FMC Play at Convergence Summit |
10/10/06 |
| Unique Bundled Solutions are Based on Nokia E-series Mobile Devices and will be Preconfigured with a Range of Business Applications.
Westcon Group has announced that i... Read More |
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The Convergence Summit is now on - Sandown Park, Esher, Surrey |
10/10/06 |
| Today the doors open on the Convergence Summit 2006. With 70+ exhibitors, a superb seminar programme and numerous new product launches the Channel event of the year is s... Read More |
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CommSoft set for Big Announcement at the Convergence Summit |
09/10/06 |
| Ahead of the Convergence Summit (Sandown Park 10/11 October – see www.convergencesummit.co.uk) Bonnie Church, Marketing Director at CommSoft, is indicating her company wi... Read More |
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Broadsoft to Open New Operations Centre in Northern Ireland |
09/10/06 |
| BroadSoft, the US-based provider of VoIP application software, is to open a European operations centre in Belfast with support from Invest Northern Ireland.
BroadSoft... Read More |
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Siemon Reports Growth of Screened 10Gb/s Cabling |
09/10/06 |
| Siemon, the global structured cabling company, reports a strong upward trend in the adoption of 10 Gb/s screened (F/UTP) copper cabling systems, particularly in markets w... Read More |
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Mitel: Punching above its weight in Estepona. |
09/10/06 |
| A behind the scenes Comms Business report on the Mitel EMEA VIP Channel Forum.
The southern Spanish sun shone down on the Mitel VIP Channel Forum held last week at the... Read More |
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Netcall Join Avaya DeveloperConnection Program |
09/10/06 |
| In joining the Avaya DeveloperConnection program Netcall, the developer of the Intelligent Communications Platform (ICP), an application family that includes both QueueBu... Read More |
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Universal Win Mitel Award |
09/10/06 |
| The Universal Group has been recognised once again by world leading vendor Mitel at their EMEA VIP Channel Forum 2006 Awards held at the Atalaya Park Hotel, Estepona, nea... Read More |
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Trapeze adds VOIP & More to Version 5 Wireless |
09/10/06 |
| Trapeze Networks has announced the release of the latest version of its Trapeze Mobility System Software 5.0. As WLAN infrastructure matures Trapeze say customers are dem... Read More |
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24 hours until The Convergence Summit opens its doors! |
09/10/06 |
| In just a matter of hours the Channels leading reseller event will open its doors for what is sure to be a frenetic few days for the 70+ companies that are exhibiting.
... Read More |
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Nimans’ Mitel Incentive a Mini Success |
06/10/06 |
| Arthur McKay’s Network Services & Telephony Division proved it’s really motoring - by driving off with a brand new Mini Cooper in an incentive scheme devised by Nimans. T... Read More |
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ECTA Calls For Separation Powers – Every Country Should have an Openreach |
06/10/06 |
| The European Competitive Telecommunications Association (ECTA) which looks after the regulatory and commercial interests of new entrant telecoms operators, ISPs and suppl... Read More |
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Daisy Marks Five Successful Years |
06/10/06 |
| Nelson based telecommunications company daisy, proudly celebrated its 5th birthday by holding a golf day at Clitheroe Golf Club, Lancashire. The event took place on 18th... Read More |
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What Next for Today's Telcos? |
06/10/06 |
| The NetEvents European Press Summit attended by Comms Business Magazine last week had a strong emphasis on the near future - beginning with guest speaker Mike Tighe's pre... Read More |
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Avaya: UK Call Centre Industry Embraces OFCOM’s Silent Calling Regulations |
06/10/06 |
| Research from Avaya reveals in a survey of 118 UK call centre managers that 93 per cent unanimously agree that failure to comply with OFCOM’s silent calling regulations w... Read More |
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New Hosted Applications from TeleWare |
06/10/06 |
| Communications provider TeleWare has introduced a number of new applications and capabilities on its hosted services platform.
The new capabilities have been enabled ... Read More |
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Daisy Communications Announce the Acquisition of Logicom Systems |
06/10/06 |
| Daisy Communications has acquired Logicom Systems Ltd. The agreement is the fifth acquisition to be signed after daisy announced their intention this year to significant... Read More |
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Dialogic Name Re-Appears as Eicon Networks Changes Name |
06/10/06 |
| Eicon Networks Corporation has announced that its acquisition of Intel Corporation's Media and Signalling business has been completed.
Eicon also announced that it wou... Read More |
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Alcatel Expands Omniswitch 9000 Enterprise Family |
06/10/06 |
| Alcatel has announced the Alcatel OmniSwitch 9600 as its latest addition to their OmniSwitch 9000 family of 10-Gigabit Ethernet switches. The new switch provides a low-c... Read More |
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AlwaysON in Contact Centre Collaboration |
06/10/06 |
| AlwaysON and Computer Talk Technology today announced an agreement through which the two companies will develop and market hosted contact centre solutions. AlwaysON will... Read More |
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VegaStream Deliver MS Office Communications Server 2007 Compatibility |
05/10/06 |
| VegaStream, the developer of telephony media gateways, has stated their support for Microsoft's vision for unified communications, which delivers intuitive and seamless c... Read More |
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Daisy Beefs up Acquisition Strategy |
05/10/06 |
| Daisy Communications has this week announced a new appointment and management structure in a move that adds further weight to their aggressive acquisition strategy. Unde... Read More |
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BT’s ‘Time Share IT Manager’ May Pose Channel Threat |
05/10/06 |
| A new BT nationwide service for small and medium sized businesses that gives them the equivalent of their own IT manager at a fraction of the cost of employing one was la... Read More |
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‘We’d rather watch paint dry than invest in IT’ say UK Businesses |
05/10/06 |
| Business owner-managers in the UK consider the prospect of investing in new Information and Communications Technology (ICT) so daunting that a fifth (20%) would rather re... Read More |
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Timico Signs Vodafone Licence Deal |
05/10/06 |
| Timico, an independent provider of converged communication services to the business market, has announced that it has signed a service provision licence deal with Vodafon... Read More |
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Colubris Signs Distribution Agreement with Selcoms |
05/10/06 |
| Colubris Networks, a supplier of WLAN mobility systems, and Selcoms Ltd., a distributor specialising in the provision of equipment for wireless networks, announced today ... Read More |
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FCS 2006 Service Provider of the Year - Chess plc |
05/10/06 |
| Cheshire based company Chess plc was last week presented with the first FCS Service Provider of the Year award at the FCS awards ceremony, held to celebrate the organisat... Read More |
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Ofcom Board Appoints Ed Richards as Chief Executive Officer |
05/10/06 |
| The Ofcom Board today announced it had appointed Ed Richards as Chief Executive Officer with immediate effect.
Ed Richards joined the Ofcom Board in March 2003. In Jul... Read More |
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Nortel Channel Survey: Vendors Can Do More |
05/10/06 |
| Many telecommunication vendors are failing to deliver partner programs that address the needs of resellers to the small and medium business (SMB) sector. That is the mess... Read More |
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Cisco Moves to Quell Rumours on Annual Phone License Fees. |
04/10/06 |
| A news story from the US earlier this month suggested that IP communications giant Cisco would be charging an annual license fee for every 7900 series IP phone attached t... Read More |
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Entanet Invests in Customer Satisfaction |
04/10/06 |
| Entanet has appointed an experienced technical support professional to head its growing team and ensure that the highest standards of customer service are maintained.
... Read More |
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Alcatel Introduces My Teamwork Land Mobile Radio Conferencing And Collaboration |
04/10/06 |
| Alcatel has introduced the My Teamwork Land Mobile Radio Conferencing and Collaboration solution (LMRCC), enabling land mobile radio networks to interoperate with any tel... Read More |
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Double Award Win for Nessco |
04/10/06 |
| Nessco were double award winners at Mitel’s VIP Channel Forum at the Atalaya Park Golf Hotel and Resort in Estepona (Marbella), Spain. Nessco were presented with the pres... Read More |
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Yankee Reports 75% of Channel Members to Offer Convergence Services by 2007 |
04/10/06 |
| As the VoIP market continues to develop, three quarters of channel members will be offering convergence services by 2007, but carrier support over commercial incentives w... Read More |
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Datatec Seek AIM Listing |
04/10/06 |
| Datatec, the international ICT group best known in the UK for its Westcon and Logicalis operations, has announced its trading update for the six months ended 31 August 20... Read More |
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Telecomplete Celebrate 150% Growth |
04/10/06 |
| Telecomplete, the Manchester based ISP and VoIP Services Provider, has announced excellent results for 2005-2006 with 150% growth and turnover hitting £2.5m.
Telecompl... Read More |
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Nortel Simplifies its Professional Certification Programme |
04/10/06 |
| Nortel has announced significant updates to its Professional Certification Programme for IT professionals and enterprise channel partners. The updates include new initiat... Read More |
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Call Centre Queues are Getting Longer |
03/10/06 |
| Call centre queues are getting longer, according to new research from Netcall. The report analysed a sample of over 2 million queued calls across seven industry sectors i... Read More |
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New Txtel Service Spells the End of the Line for Frustrated Customers |
03/10/06 |
| A new telephone service, designed to eliminate the need to keep customers waiting on hold, is being launched by communications company Wavelink.
Wavelink say their Tx... Read More |
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Siemens Board Pay Move Too Late |
03/10/06 |
| Siemens AG is set to cancel a controversial 30 per cent executive pay hike and allocate €30 million for employees of its former cell phone business, according to a report... Read More |
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Ageism Rife in IT Sector |
03/10/06 |
| 71.9 percent of IT professionals believe ageism is more prevalent in the technology sector than in other industries and over half (50.6 percent) believe their search for ... Read More |
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Executel Brokers Top Deal with Nationwide Network |
03/10/06 |
| North East communications specialist, Executel says it has further extended its reach outside the region with one of its largest and most lucrative contracts to date.
... Read More |
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Computerlinks launches Citrix NetScaler to Channel |
03/10/06 |
| Computerlinks has announced an addition to its solution portfolio: Citrix NetScaler, a performance, acceleration and security solution for web applications that brings to... Read More |
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Exchange Communications & CTI Group Forge New Partnership |
03/10/06 |
| Exchange Communications and CTI Group have announced a Strategic Alliance to provide a single communications solution for existing and future customers.
As CTI’s first... Read More |
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CMA: Late 21CN Info is no Surprise |
02/10/06 |
| David Brunnen, Leader of the Network Services Group, Communications Management Association says that at CMA’s annual conference members were extremely worried about the l... Read More |
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Channel Achieve Success with On Hold Marketing |
02/10/06 |
| According to on-hold messaging vendor Ovation Telecommunications, the channel has been realising huge additional revenues from supplying and promoting On-Hold Marketing M... Read More |
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Samsung Network Division Teams up with Gamma Telecom |
02/10/06 |
| In a move aimed at helping their channel partners take advantage of what will no doubt become one of the most significant developments in the IP convergence arena, Samsun... Read More |
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UK IP PBX Manufacturer Disputes Gartner Group Claim |
02/10/06 |
| PBX Vendor SpliceCom has taken issue with some of the findings in a recent Gartner Group press release relating to IP Screen Phones.
Research house Gartner have predic... Read More |
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NetEvents 2006: Cisco Crumbs are Tasty & Filling! |
02/10/06 |
| "Cisco may be lording it over the enterprise table, but the remaining crumbs are big!" was the opening message at this year's NetEvents European Press Summit at the Hote... Read More |
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TNS Distribution opens a sales operation in Bracknell |
02/10/06 |
| Run by Jennifer English, the TNS office will focus predominately as a sales outfit, with the aim of being close to the UK Customers. Back office and administration will c... Read More |
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Global Technology Distribution Council Joined by Westcon |
02/10/06 |
| Westcon Group has joined the Global Technology Distribution Council (GTDC). Member distributors of the GTDC collectively represent more than $80 billion in annual worldw... Read More |
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