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BT Predicts Businesses Will 'Bring Contact Centres Home' in Climate Of Change |
28/09/07 |
The days of the ‘call centre automation’ are over, predicts BT futurologist, as the industry looks for highly specialised experts
BT has predicted a surge in the rise... Read More |
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CEB in Collaboration with BT Conferencing |
28/09/07 |
| BT Conferencing, the conferencing and collaboration services division of BT, has agreed to a strategic partnership with the Corporate Executive Board (NASDAQ: EXBD) to pr... Read More |
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Ofcom Looks to Future of Fast Net Access |
28/09/07 |
| Regulator Ofcom has added its voice to the growing debate about how the UK should roll out super-fast broadband.
It has launched a consultation, running until Decembe... Read More |
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BT Secures Hertfordshire Convergence Deal |
28/09/07 |
| BT has signed a three year contract with Hertfordshire County Council to consolidate the local authority’s communications services. The deal marks a further stage in the ... Read More |
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Vantis Urges AIM Caution |
28/09/07 |
| Nick Winters, Client Partner at business and tax advisers Vantis is urging companies to exercise caution when considering a move towards list on AIM, the alternate invest... Read More |
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Networks First Host Remote IT Network Monitoring Seminar |
28/09/07 |
| Networks First, an independent provider of support services for network infrastructures, will be hosting a joint seminar with CA on Remote Network Management - Maintaini... Read More |
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New Splitter Solution Will Double Next Generation Network Broadband Connections |
28/09/07 |
| From 100 Percent to 300 Percent More xDSL Connections in Roadside Cabinets
ADC KRONE say that with carriers around the world moving DSLAMs (digital subscriber line acc... Read More |
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Recruitment Company Chooses IP Telephony |
28/09/07 |
| Knowle-based recruitment company Tirebuck Career Solutions Limited has been supplied a new Swyx software-based telephone system by specialist Birmingham-based reseller Or... Read More |
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Recruitment Company Chooses IP Telephony |
28/09/07 |
| Knowle-based recruitment company Tirebuck Career Solutions Limited has been supplied a new Swyx software-based telephone system by specialist Birmingham-based reseller Or... Read More |
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Entanet Opens up the Potential of VoIP For Resellers |
28/09/07 |
| Leading voice and data communications provider Entanet will use October’s Convergence Summit exhibition to showcase new developments in its product portfolio that enable ... Read More |
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Telstra Launches Integrated Video Over MPLS Conferencing |
28/09/07 |
| Telstra Europe is targeting the high growth market for video conferencing and collaboration with the launch of an on-demand network solution.
The fixed fee, unlimited... Read More |
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Touchbase Transitions to Cisco |
27/09/07 |
| Reseller Touchbase say they have completely transitioned its business from Avaya to Cisco in less than a year. To make this rapid transition Touchbase has made a signif... Read More |
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VoWLAN Starts to Break Down Office Walls says IDC |
27/09/07 |
| Voice over WLAN (VoWLAN) is often cited as one of the most important applications for deploying a WiFi network, and the promise of cost savings and extended mobility has ... Read More |
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95% of Email is Now Spam Reveals Messaging Expert |
27/09/07 |
| Ipswitch Inc., a leading developer of network monitoring, messaging and managed file transfer solutions, today announced the result of its eighth Spamometer survey, revea... Read More |
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Blyk Goes Live – Free Mobile Calls & Texts for 16-24 Year Olds |
27/09/07 |
| Blyk, the new mobile network for 16 to 24 year olds has announced the launch of its UK service. The announcement was made by the company founders Pekka Ala-Pietilä and An... Read More |
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Research Indicates Call Cost Reduction is Main Driver For IP Telephony |
27/09/07 |
| A survey of 160 IT and telecoms decision makers from top UK companies, conducted by the SAS Group, an international provider of IP-based network and communication infrast... Read More |
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Lack of Confidence in Company Data |
27/09/07 |
| Companies are losing customers to competition because thirty-five percent of end user marketing departments have no confidence whatsoever in the quality of their customer... Read More |
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Home-Based Contact Centre Agents Rapidly Becoming Mainstream |
27/09/07 |
| Datamonitor projects strong uptake in at-home outsourced call centre agent
The home is gaining new ground when it comes to call centres and stationing of customer ser... Read More |
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BT Global Services to Helps Businesses Reduce Energy Consumption |
27/09/07 |
| BT says its newly formed Global Services sustainability practice has launched a service to help large corporates and public sector organisations reduce their energy consu... Read More |
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IDC Sees Consolidation at High End of Western European IT & Business Services Industry |
27/09/07 |
| According to a recent study published by IDC, the services market has seen more consolidation of service players during 2006. The market share of the top 10 service vendo... Read More |
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AirMagnet Enterprise 8.0 tp Revolutionise Wireless IDS Intelligence |
27/09/07 |
| Wireless LAN service provider AirMagnet has announced a new release of its AirMagnet Enterprise, their solution for continuous wireless LAN security and management.
N... Read More |
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Kedington Northern Ireland Wins “Best-all-Ireland” Team in Cisco Euro Challenge 2007 |
27/09/07 |
| Systems Integrator Kedington Northern Ireland, has been crowned “best-all-Ireland” at the Cisco Euro Challenge, the largest team sporting event for business executives ac... Read More |
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VCOMM Creates IP-PBX and Hosted Platform Compatibility Portal |
27/09/07 |
| Newbury based distributor VCOMM, the leading IP Telephony distributor to the UK channel have developed an independent, objective web portal for Voice and Data resellers t... Read More |
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Use Assets say Siemens Financial Services |
27/09/07 |
| Peter Austin, General Manager (Flow Business) of Siemens Financial Services, says he has been receiving numerous questions from his customers (resellers) on the current s... Read More |
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GN to Launch ‘Noise at Work Safe and Sound’ Pack |
27/09/07 |
| Headset vendor GN has launched the first and only Noise at Work Safe and Sound pack. Comprising of a Jabra GN2000 or Jabra GN2100 headset, the new GN1220 cord, a hygiene... Read More |
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BT By-Pass Channel with New Hosted Service |
26/09/07 |
| The new hosted IP telephony service launched by BT yesterday is set to by-pass their channel partners and be sold exclusively through their Global Services sales teams.
... Read More |
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New Deskphone Simplifies VoIP Migration |
26/09/07 |
| Lancom Systems has added a new VoIP SIP deskphone to its range. Its features are designed to make it an attractive, functional tool for converged voice services in the bu... Read More |
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Cisco Targets Branch Networks |
26/09/07 |
| Cisco today marks the next evolution of its Empowered Branch framework with the introduction of new products and service innovations designed they say to enable greater b... Read More |
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BT Selects Gamma to Play Pivotal Role in Building its Next Generation Network |
26/09/07 |
| Gamma Telecom, the voice services, applications and solutions provider has been chosen by BT to spearhead the trials of its Next Generation Network (NGN).
NGNs will ... Read More |
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Aruba Launches Wireless Video Surveillance Solutions |
26/09/07 |
| Aruba Networks, a global player in user-centric networks and secure mobility solutions, has announced a new wireless video surveillance solution targeted at public safety... Read More |
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Changing Work Patterns Open Up New Headset Opportunities For Dealers |
26/09/07 |
| Multi-tasking capabilities have emerged as a key component in the headset market according to distributor Nimans - reflecting modern working patterns.
The recent laun... Read More |
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Rocom Invests in ‘Total Distribution’ |
26/09/07 |
| In response to Comms Business Magazine’s reader survey last week which indicated that 56% of readers believed distributors were adding value Richard Carter, Managing Dire... Read More |
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Ovum Reveals The Top Ten Fastest-Growing Broadband Markets |
26/09/07 |
| Regulatory involvement identified as a major factor for high broadband growth
Ovum, the analyst and consulting company, has announced the fastest-growing broadband mar... Read More |
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Polycom Enhances VSX Line |
26/09/07 |
| Polycom has enhanced its VSX series of video conferencing endpoints. VSX Release 8.7 software adds new capabilities including simplified use in mixed networks (H.323 and ... Read More |
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Oxford is Leading the South East of England's Broadband Revolution |
26/09/07 |
| Figures released by BT reveal that Oxfordshire has the third highest take-up of ADSL broadband of any English county. Just over 45 per cent of the county’s homes and busi... Read More |
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450 New Jobs for Londonderry Contact Centre |
26/09/07 |
| BT has appointed customer contact centre operator Stream to play a key role in providing telephone and broadband services for Post Office customers - a deal which is expe... Read More |
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ICSTIS IMPOSES RECORD FINE OF £250,000 ON OPERA TELECOM |
25/09/07 |
| ICSTIS, the phone-paid services regulator, has today imposed its maximum fine of £250,000 on GMTV competition phone service provider Opera Telecom Ltd for selecting poten... Read More |
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Lost Emails Destroying Productivity |
25/09/07 |
| Survey results reveal that Britain’s IT managers are spending on average more than 5 million man hours a year searching for lost emails. An independent survey carried ou... Read More |
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Small Businesses Missing Out on Benefits of Mobile Email |
25/09/07 |
| One in two small businesses admit to not using mobile communications effectively
The rapidly growing adoption of mobile email is bypassing many small businesses accord... Read More |
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Redstone Wins Over Top 50 UK Law Firm |
25/09/07 |
| One of the UK’s leading law firms, Mills & Reeve, has appointed IP solutions provider, Redstone Converged Solutions, to revolutionise the firm’s ICT infrastructure, and t... Read More |
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D-Link Launches Two New Wireless N Network Devices |
25/09/07 |
| D-Link, the end-to-end networking solutions provider for consumer and business, has launched two new Wireless N Network Adapters – the DWA-556 Wireless N Desktop Adapter ... Read More |
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BT Enters Hosted IP Telephony Market |
25/09/07 |
| BT has announced the launch of what they describe a ‘highly secure and resilient hosted IP telephony service’ which has been granted Communications Electronics Security G... Read More |
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M12 Play Keepy Uppy with Local Community Investment |
25/09/07 |
| Fareham based reseller M12 is to sponsor the Warsash Wasps Football Team. The Hampshire based communications company had previously sponsored Brookfield FC, who have rece... Read More |
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Inclarity Wins Frost & Sullivan Technology Excellence Award |
25/09/07 |
| Inclarity, the Hosted VoIP provider, has been awarded Frost & Sullivan’s Technology Excellence Award for its development of advanced and innovative VoIP solutions.
El... Read More |
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COLT’s Next Generation Network Underway |
25/09/07 |
| Business communications provider COLT says it is in final stages of vendor selection for its next generation network (NGN) and expects to start supporting its first custo... Read More |
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Orange Offers Fixed Lines in BT Wholesale Deal |
25/09/07 |
| Orange and BT Wholesale have announced a strategic agreement under which BT Wholesale will provide wholesale landline services to Orange customers who subscribe to its ne... Read More |
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Griffin Extends BT’s Migration Offer Until March 2008 |
25/09/07 |
| In May 2007 BT announced to ISPs their intention to standardize on MAX products from the middle of 2008. They followed up in June with an offer, running from July - Septe... Read More |
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Aastra Announce More Efficiency with IntelliGate 7.6 |
25/09/07 |
| Aastra is launching the new 7.6 software release for its IntelliGate systems. To meet the ever-increasing demand of small and medium sized businesses for mobility and pro... Read More |
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Vcomm signs direct with Polycom |
25/09/07 |
| Newbury based distributor Vcomm, who have been reselling Polycom IP handsets for two years, have now been appointed as a direct partner with Polycom to distribute the Pol... Read More |
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STL Continue Success with Samsung |
24/09/07 |
| Oxfordshire based STL Communications has installed another Samsung OfficeServ for their client Forsyth Business Centres, bringing the total number of systems installed to... Read More |
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Mycom signs with Alcatel-Lucent |
24/09/07 |
| Mycom International, a global provider of leading-edge OSS software solutions and services to the telecoms industry, announced today that they have signed a global partne... Read More |
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Mayflex Cut Deal for Point-To-Point Wireless Ethernet Bridge |
24/09/07 |
| Mayflex, the cabling infrastructure, networking and security solutions distributor, is now an official distributor of Fluidmesh products in the UK and is currently focusi... Read More |
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MTV Telecom Re-Launch Web Site |
24/09/07 |
| MTV Telecom Web Site
Egham based distributor MTV Telecom has re-launched their web site saying that resellers needing fast access to information, training and support ... Read More |
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Nessco’s “Wet” Walk for Charity |
24/09/07 |
| Despite the rainy weather staff at Nessco Group put on their best water proofs and took part in a 5 mile charity walk in aid of the Juvenile Research Diabetes Foundation ... Read More |
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Sprint Stock up on BT Sale Rumours |
24/09/07 |
| Reuters has reported that shares of Sprint Nextel Corp rose over 3.5 percent last Friday as investors reacted to market speculation the No. 3 U.S. mobile service could be... Read More |
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Cisco Systems' CEO Chambers gets $3.5m Bonus |
24/09/07 |
| Cisco said last week that it has awarded Chairman and Chief Executive John T. Chambers a $3.5 million year-end incentive payment.
According to a Securities and Exchan... Read More |
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Nortel Shuffles Enterprise Division Executives |
24/09/07 |
| Nortel Networks has appointed a new president for its enterprise business, North America's biggest maker of telephone gear said last week.
In the latest of many high-... Read More |
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Viatel Turbocharge Broadband for Convergence |
24/09/07 |
| Viatel has launched MAXStream Broadband, its new uncontended (1:1) ADSL service, which offers resellers a cost effective alternative to leased lines because it provides u... Read More |
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Westcon Target New Wireless Resellers |
21/09/07 |
| Distributor Westcon Convergence is holding a new partner recruitment event on 18th October at Danesfield House Hotel, Marlow.
Trapeze Networks are inviting prospective... Read More |
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Alcatel-Lucent Target Enterprise with Personal Touch |
21/09/07 |
| Alcatel-Lucent has introduced a new set of solutions for large enterprises which they say makes it easier to identify employees' communication needs through customised pl... Read More |
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Cisco Interactive Telecoms Bus in The Heart of the Midlands |
21/09/07 |
| The Cisco Network on Wheels Bus rolls into Birmingham next week to support the launch of a new computer-based telecoms company ‘Interactive Telecoms’ and its parent compa... Read More |
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Telecoms Companies Defy Economic Turmoil |
21/09/07 |
| The UK telecommunications services industry is seeing a mini resurgence, despite recent jitters on the domestic and world markets, according to leading business analysts ... Read More |
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Inclarity Brings in New Faces as Demand for Hosted VoIP Soars |
21/09/07 |
| Inclarity has appointed two new Sales Managers who together bring approximately 21 years senior selling experience to the rapidly expanding Hosted VoIP provider. Mike Ove... Read More |
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Alcatel-Lucent placed in Leaders Quadrant for enterprise Unified Communications |
21/09/07 |
| Industry analyst firm Gartner has positioned Alcatel-Lucent in the leaders quadrant in its recently released assessment Magic Quadrant for Unified Communications, 2007. ... Read More |
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Interoute Awards Triumph |
21/09/07 |
| Interoute has won best business and consumer innovation at the Global Telecoms Business Awards, held in Central London on 17 September. The award for innovation came in t... Read More |
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Avaya Verify Verint Recording and QMS for Call Centres |
21/09/07 |
| Verint Systems has announced that their Ultra call recording solution is compliant with the latest IP telephony and contact centre solutions from Avaya.
The offering f... Read More |
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Spitfire Expands Premises to Manage Success |
20/09/07 |
| Spitfire, the leading voice and data solution provider, has acquired additional premises to manage the continuing expansion of the company. The new premises are adjacent ... Read More |
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New Entrant to UK Headset Market |
20/09/07 |
| Shop4telecom, first established in the Netherlands in 1993, has launched in the UK. Since then they have quickly developed across Europe as the principle supplier of hea... Read More |
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RSPCA Extends Hosted Voice Application from TeleWare |
20/09/07 |
| TeleWare, the provider of intelligent hosted and customer premises communication solutions to businesses and service providers, today announced a significant extension to... Read More |
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Azzurri Pulls a Flanker for RFU at the Rugby World Cup |
20/09/07 |
| With the Rugby World Cup 2007 in full swing, the Rugby Football Union (RFU) has made plans to ensure that the England management team can access vital corporate resources... Read More |
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Apple Chooses O2 as Exclusive Carrier for iPhone in UK |
20/09/07 |
| Apple and O2 have announced that O2 will be the exclusive UK carrier for Apple's revolutionary iPhone when it makes its debut in the UK on November 9.
iPhone combines... Read More |
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UK Needs to up the Stakes on the Broadband Game |
20/09/07 |
| The UK is lagging behind its global competitors in next-generation internet access. The Government has called a meeting of broadband industry stakeholders to ensure this ... Read More |
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Servista Launches WLR3 Proposition |
20/09/07 |
| Servista, a systems integrator for telecoms companies, has today announced the launch of their Wholesale Line Rental 3 (WLR3) proposition. This offering will allow Commun... Read More |
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Gartner Places Nortel Microsoft and Alcatel in Lead Positions for UM Market |
20/09/07 |
| Nortel is basking in Gartner glory this morning after the analyst firm placed them in a lead position in their review of the unified communications market.
According t... Read More |
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Mobile Calls to Account for 70 per cent of Contact Centre Telephony Costs by mid-2008 |
19/09/07 |
| Almost 70 per cent of contact centres’ outbound calling costs will be the result of calls to mobiles by mid-2008, according to research announced today by communications ... Read More |
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Mayflex to Distribute the Brand-Rex New 10G Product Range |
19/09/07 |
| Mayflex, the cabling infrastructure, networking and security solutions distributor has expanded its Brand-Rex product range to incorporate their new 10G products which in... Read More |
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Spring Campaign Pays off for Tiscali |
19/09/07 |
| A Spring 2007 incentive that rewarded channel partners with hundreds of pounds worth of Amazon vouchers has resulted in a sales uplift over the summer of just under £1 mi... Read More |
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Aastra Rewards Top SIP Handset Distributors |
19/09/07 |
| Aastra’s top SIP distributors were treated to a night out at Billingsgate Market and a special screening of the England v South Africa Rugby World Cup game as a reward fo... Read More |
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Comms Factory wins FCS Service Provider of the Year Award |
19/09/07 |
| The FCS 2007 fixed Service Provider of the year award was won by Comms Factory for their demonstration of excellent customer service. Colin Forward, Operations Director, ... Read More |
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IPTEL is FCS VoIP Solution of the Year |
19/09/07 |
| The first winner of the FCS VoIP solution of the Year award was IPTEL who demonstrated to the judges that their solution delivered real business benefit to their customer... Read More |
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Data Retention Laws Extended to Telecoms (from October 1st) |
18/09/07 |
| From the 1st October, UK telecom companies will have to keep phone call logs for one year as a result of the Data Retention (EC) Regulations coming in to effect. The law ... Read More |
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Premiere Targets SMBs With Launch of Web Conferencing Product |
18/09/07 |
| Premiere Global Services, a provider of on-demand business communication solutions, today announces the UK launch of its Netspoke Web Conferencing product. Designed to m... Read More |
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Hitachi Data Systems Launches Managed Storage Services in UK |
18/09/07 |
| Hitachi Data Systems today announced that it has opened its new Storage Operations Centre in its UK headquarters at Sefton Park. This centre will provide 24/7 managed sto... Read More |
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Hosted VoIP Provider Inclarity Selects Comverse Centrex and FMC |
18/09/07 |
| Hosted VOIP provider Inclarity has selected Comverse IPCentrex and IP Trunking Solutions to provide FMC services to its enterprise customers.
“Inclarity’s vision is t... Read More |
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Westcon Convergence Offer Extra 20% Discount on Plantronics Headsets |
17/09/07 |
| Distributor Westcon is for a limited period offering extra discount on Plantronics headsets when ordered in conjunction with Avaya handsets. In a bulletin to resellers th... Read More |
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Daisy Staff Join The Gravy Train – Some People will do Anything to get on TV |
17/09/07 |
| The famous Bisto family needs to watch its back – there’s a new gravy family on the block! A team of wrestlers from a Lancashire-based Daisy Communications literally knoc... Read More |
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The Bible is Back From Nimans |
17/09/07 |
| In an online age distributor Nimans says resellers have given an enthusiastic welcome to the launch of Nimans’ latest trade catalogue which is known, they say, throughout... Read More |
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Unicom Grows Faster |
17/09/07 |
| Telecom service provider Unicom, which specialises in business-to-business connections, welcomed 25% more new businesses as customers in August 2007 compared to July 2007... Read More |
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Siplink Users Receive Free Numbers |
17/09/07 |
| Many businesses are now demanding a more flexible approach to communications and calls to be made over broadband, along with cheaper call rates according to research carr... Read More |
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Email Black Hole for Investors |
17/09/07 |
| Research unveiled today has revealed that the majority of leading NASDAQ and almost half of FTSE 100 companies are neglecting their online capabilities with limited respo... Read More |
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